Plans & billing

Pillar is sold as a subscription with optional county zoning add-ons. This page explains how the pieces fit together.

Subscription tiers#

Three tiers, all organization-scoped:

Tier	Parcel search	Skip trace credits / month	CRM	AI agent	Price
Starter	✓	100	✓	Limited	$$
Pro	✓	500	✓	Full access	$$$
Enterprise	✓	Custom	✓	Priority SLAs	Contact

Subscriptions are per-organization, not per-seat — add teammates at no extra cost (up to fair-use limits).

Monthly vs. annual#

• Monthly — flexible, cancel anytime.
• Annual — commit for a year, get ~20% off, and unlock bundled AGS demographics (automatic geographic segmentation on every parcel).

Annual plans are what most acquisition teams land on after the first month.

County zoning add-ons#

Zoning data is separate from the base subscription because it's county-specific and expensive to maintain. Each enabled county is an annual add-on to your subscription.

• Buy from Account → County zoning.
• Prorated to your subscription's renewal date.
• Enabled for every member of your org.

See Zoning data for the product detail.

Invoices and payment#

• Invoices are sent to the billing email on file.
• We accept credit card and ACH (for annual plans).
• Failed payments retry three times over 14 days before the subscription goes into grace mode.

Grace mode#

If billing fails, your org enters grace mode:

• You keep read access to existing data for 14 days.
• No new skip traces, no agent sessions, no outreach sends.
• Banner at the top of the app until payment resumes.

Fix the billing issue and everything comes back online instantly.

Changing or canceling#

• Upgrading — instant. You're prorated for the difference.
• Downgrading — applies at the end of your current billing period.
• Canceling — access remains until the end of the billing period. After that, your data is preserved for 90 days in case you come back, then archived.

Who can change billing#

Only admins can change the subscription, buy credits, add counties, or update payment methods. See Team & roles.

Questions about billing#

Email billing@pillar.codes. We answer same day, usually within a few hours during business hours.