Credits

Credits are the metered currency in Pillar for things that have a per-unit marginal cost: skip tracing, expensive agent work, and a few other enrichments.

What costs credits#

Action	Cost
Enhanced owner lookup from parcel details — successful, uncached result	3 credits
Standard or bulk skip trace — successful, uncached result	1 credit
Whitepages retry — successful, uncached result	2 credits
Skip trace — cached result or no match	Free
Zoning report	3.5 credits per report
Agent — short chat, no tool use	Negligible
Agent — research with web / map / tools	~5–30 per task
Agent — long multi-step workflow	~30–50 per task
CSV / data export	Included with Annual plan; no credits charged
Mail campaign — printing and postage	13 credits per recipient

Things that don't cost credits:

• Parcel search (any filter, any volume).
• Community layers.
• Saved lists.
• Project / CRM usage.
• Task management.

CSV and GeoJSON exports are plan-gated, not credit-gated. If your subscription does not include data export, buying credits will not unlock the export button.

How credits are provisioned#

• Monthly subscriptions — 200 credits per paid seat are added at each monthly renewal.
• Annual subscriptions — 2,400 credits per paid seat are added at each annual renewal.
• Top-up credits — purchased on demand from Account → Credits → Buy.

Credits roll over and never expire. The live credit balance in the app always shows your total.

Zoning reports#

Open a parcel on the map, then select Get Zoning Report from the parcel details panel. Pillar checks your balance before running the report. If you have enough credits, the report costs 3.5 credits. If no zoning data is available, the reservation is cancelled and no credits are charged.

Cached zoning reports can be opened again from the parcel's Zoning tab without another charge.

Fractional credit balances#

Some actions use fractional credits, so Pillar displays balances with two decimal places anywhere the live balance appears, including the sidebar user menu and Account → Credits. A balance like 96.50 stays 96.50, without floating-point artifacts or surprise rounding.

Credit balance and colors#

The balance indicator changes color as it drains:

• Green — ≥100 credits.
• Yellow — 20–99 credits.
• Red — under 20 credits. Consider topping up before running a large job.

Running out mid-job#

If you run out of credits mid-batch:

• Skip trace — stops where it is. Already-traced rows keep their data. You can resume after topping up.
• Agent — the session pauses and shows a top-up prompt. Top up to continue, or start fresh.

No action consumes credits you don't have — Pillar won't let you go negative.

Topping up#

From Account → Credits, enter the number of credits you need and select Buy. Credits cost $0.10 each, with a 10-credit minimum, and are added to your balance after the charge succeeds.

Who can buy credits#

Organization owners and admins. See Team & roles.